Return Policy Page
Returns & Refund Policy
At Weafmall Uganda, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Returns & Refund Policy explains how returns, exchanges, and refunds work when you shop online with Weafmall in Uganda.
Eligibility for Returns
You may request a return if:
-
The product is damaged, defective, or faulty
-
The wrong item was delivered
-
The product does not match the description on Weafmall
-
The item is unused, in its original packaging, and in resalable condition
Return requests must be made within 7 days of delivery, unless otherwise stated on the product page.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
-
Innerwear and personal care items
-
Perishable goods
-
Items marked “Non-Returnable” on the product page
-
Products damaged due to misuse or negligence
How to Request a Return
To start a return:
-
Contact Weafmall Uganda Customer Support
-
Provide your order number and reason for return
-
Our team will guide you through the return or pickup process
This process helps customers understand how to shop online in Uganda safely and with confidence.
Refunds
-
Approved refunds will be processed after inspection of the returned item
-
Refunds may be issued via the original payment method or store credit
-
Processing time may take 5–10 business days
Exchanges
Exchanges are subject to product availability. If the replacement item is unavailable, a refund will be issued instead.
Shipping Costs
-
Return shipping costs may apply unless the return is due to an error by Weafmall
-
Delivery fees are non-refundable once an order has been successfully delivered
By shopping on Weafmall Uganda, you agree to this Returns & Refund Policy. This policy is designed to protect both customers and sellers while promoting secure online shopping in Uganda.
About WEAFMall
